If you have any questions or concerns about renewing the 4G service, please refer to the Q&A below:
Q: How can I enter the SIM card renewal page?
A: Users of firmware version 1.4.6 and before can enter the renewal page through notifications.
IOS users can enter the renewal page through "Network management" and click the information icon right beside 4G to renew the mower bound to the user account
For Android users, it is required to update the firmware to 1.4.8 first so that they can go to "Network management" and click the information icon right beside 4G to renew the mower bound to the user account.
Q: When will the notification be sent? Which mower will be renewed after entering the renewal page through the notification?
A: You will receive notifications both before and after the 15th/7th/1st day of the 4G expiration date for the mowers bound to your account. The serial number(SN) will be displayed when pushing the notification, after clicking the notification and entering the renewal page, the renewed mower will be the one displayed in the notification, even if the current user has not switched to this mower on the APP.
You can access the notifications by clicking the icon at the upper right corner of the home page.
Q: How much does it cost per year for the 4G Service?
For European users:
€29.99 for one year, €59.8 for two years, €89.7 for three years
For North American users:
$32.9 for one year, $65.8 for two years, $98.7 for three years
Q: How to activate the 4G Service after expiration?
A: Activation will be completed automatically after renewing successfully, and the new valid date will start from 0:00 on the day of the renewal.
Q: How is the valid period calculated when I renew my 4G Service before it expires?
A: After a successful renewal, the valid period starts from the expiration day.
(Eg. If the expiration date is the 1st of July and you renew it on the 1st of June, the valid period is calculated from the 1st of July)
Q: After the 4G service expires, will the SIM card become permanently deactivated and cannot be reactivated
A: If not activated for more than 2 years after expiration, the SIM card will become invalid.
Q: What should I do if the activation fails after the 4G service expires?
A: If the payment has been successfully made but the activation fails, you will receive a notification of activation failure and we will automatically process a refund for you, the refund will arrive in 7 working days at the latest. If it does not arrive, please email us at email@example.com for help.
Q: What payment methods are supported for renewal?
A: Currently only PayPal payment is supported, you can also pay by credit card directly through PayPal even if you do not have a Paypal account.
Q: How can I check the order history & order status?
A: Go to the "4G service" page, and you can access the "Renewal history" page from the upper right corner to view it.