We update the features and firmware for the mower from time to time. To get a better user experience and optimized performance, it is recommended to update your firmware regularly.
Usually, when new firmware is available, there will be a pop-up notification in the APP after you activate the mower and keep the network connected. Please follow the guidance shown on the pop-up window to complete the upgrade.
You can always check for updates manually in the app, go to Settings＞MOWER＞Device management>Firmware version.
It will take 10-15 minutes to successfully upgrade the firmware.
During the upgrading process, do not power off the device or run other operations. Once the upgrading is successful you will receive a pop-up notification.
To successfully complete the update, please ensure that:
- The mower is in the charging station.
- The mower is connected to a network and the signal is strong (through 4G or Wi-Fi).
- The battery power is more than 20%.
- No mowing schedule in the next hour.
If you match the conditions above when preparing for the firmware update but you still cannot fulfil the update please contact the after-sales services to consult.
Note: Certain new features will require the app and the mower updated to certain versions and above, please check our release note for more detailed information.